I really enjoy attending User Experience events. This is one place where I can tell people that I am an Information Architect, without them looking at me and say: So I guess you design houses then?

Trust me, I get that quite a lot at other social gatherings, like birthday parties, weddings and high school reunions…

So, I was at this Los Angeles Designers Meet up recently and a young lady in her mid 20s asked me a question that I have not thought of in recent years.

Her: What would be THE one principle that you have stood by throughout the years in your line of work?”

(I deep thought about my past 10 years in the User Experience field and replied)

Me: Well, it has to be KISS Usability or Keep It Simple Stupid Usability.

(I went on and elaborate)

Me: In fact, it’s easy to make things difficult but it’s difficult to make things easy.

But the key when it comes to usability is to focus on just one thing.

I then shared an article that I’ve recently read, with her. It’s called “Choice Kills Usability” by John Rhodes and here are some key points from that article:

“One of the easiest ways to improve usability is by focusing on just one thing. When you present something to the user, be sure that it’s just one thing. All too often we try too hard to offer people several options.

The reason many people love Google.com is that it offers just one thing: Search. A single-minded focus has enormous implications. Users can clearly understand what Google is about and what it does. Even new users to Google are instantly put at ease because of the outlandish simplicity.

There are branding implications as well. When people think about search they think about Google and when they think about Google they think about search. This brand strength translates to billions of dollars of market capitalization…”

“…billion dollar companies down to gritty little sales pages can benefit from ultra focus. When you eliminate clutter and choices, usability invariably goes up. When there is a single purpose of a web page, product or service everyone wins.

Next time you’re thinking about giving your customers 100 choices, think about the effort that it takes to investigate each decision. Think about the cognitive effort required to sift through option after option. Look, if you “know” there is one best choice; eliminate the junk and focus, focus, focus.

Choice kills usability. Not always — But when you are in doubt about adding features, choices, and options, take the safe path.

Provide a clear vision. Be practical. Focus for usability. “

So, next time, when your customer wants the “About Us” link to be repeated on the header, footer and again on the infamous quick-links section, just because they said it is not prominent enough. Think again, try to recommend a solution that focus and make that “one link” more obvious and prominent.

The footer definitely has much greater use than just repeating what’s in the header and so is the quick-links section. I guess that may be a topic for my next chat up and a blog to follow.

Allow me to take you back to high school English class, when all but the bravest of introductory paragraphs began with a deeply thought out quote snatched from the thickest book to be found in the non-fiction nether regions of the library (or media center - for the younger ones in the bunch).

“The effects of technology do not occur at the level of opinions or concepts, but alter sense ratios or patterns of perception steadily and without any resistance. The serious artist is the only person able to encounter technology with impunity, just because he is an expert aware of the changes in sense perception.” - Marshall McLuhan, “The Medium Is the Message,” Understanding Media

Brilliant, right? The last few weeks, I’ve been revisiting some texts I too hastily read back in the day, and when those words went from page to perception for me yesterday, I was utterly floored. I’m pretty sure I made some sort of sound of astonishment to mark the occasion, too. I mean, come on. Not that I fully grasp the fullness of McLuhan’s statement even 24 hours after I read it, but it’s clear the implications of just this single set of words and ideas are massive - for EMG, for my role and responsibility within the company as well as for me personally not to mention what this means for everyone who considers themselves a serious artist (whatever this means should be saved for a later post!).

Now, since I’m writing a blog post and not the novel I’ll never write, I’ll stick to the first couple ideas McLuhan’s prophetic prose brought forward for me - specifically regarding EMG as an organization. First off, EMG functions best when all three of its operational efforts - Strategy. Artistry. Technology. - are organically giving and taking, working toward unified project-specific goals, and McLuhan’s belief’s about the Artist and his or her unique ability to identify and respond to Technology’s impact on the user illustrates the wild need for Artistry when developing effective Technology solutions. And, if what McLuhan says is true - that a “serious artist” is the ONLY person able to engage in technology without being significantly changed by the technology itself, an artists’s input and inquiries from a user perspective is vital to an effective process for us and an effective end product for our loyal client.

This leads to another thought, and this one’s about why the EMG team works as well as we do together. Artists of all kinds have found a 9-5 home at EMG - painters, musicians, composers, essayists, directors, producers and even a quilter or two to start a short list - and up until now I thought our good rapport had more to do with personalities than job function. But, after considering the artist’s role and responsibility for shaping technology, an artist at EMG is in his or her element - continually shaping technology from a place of difference as McLuhan proposes. So, it’s okay that the user scenarios we propose in meetings seem to come from left field sometimes, and it’s okay when we need assistance from time-to-time understanding what seems so logical to techies and analysts because it’s essentially an artist’s job to see things differently. As artists we are - for better or worse - hardwired to be in tune with the way an audience accesses or perceives a message or process as much as we are equipped to create artful products to best serve these sense perceptions - in their endlessly unpredictable and dynamic glory.